Why is it so difficult?

Today I tried to make an appointment at the garage. My car needs to be checked and balanced. So I call...

First I need to be switched to the front desk (why don't they just answer the phone?). This goes bad so I call again. Again I need to be put trough, but this time it works.

So I say: I need a tune up, can I make an appointment?
Sure, can I have you licence plate.
Well, eeeh, I don't know. I just want to make an appointment.
Sorry sir, not possible without your licence plate.
But I'm not even in your system, I've never been there before.
But I still need your licence plate.
Well, it's snowing outside, I'm not wearing any shoes, so I'm not going out to look. I just want to make an appointment.
I can't do that without a licence plate.
Well, then you just don't want me as a client obviously, since it's insane to want a licence plate to make an appointment.
OK, well, I can fit you in... then.
Eeehm, allright, but I do have appointments that day, can I get a replacement car.
Well, that'll cost 24 euro's and gas.
Huh? It will cost me money? So can I wait, how long does a tune up take, an hour?
No, you need to drop it off in the morning and you can pick it up in the evening.
Eeeehm, but you charge me money for a replacement car
Yes
I'm not going to pay you for a simple service like that
Well, we have a free replacement bike
ok, a different date then, one I don't have appointments.
Sure, ok, we'll see you then, but you do need to call me back later today with the licence plate.
Yeah yeah yeah (like I'm going to do that...)

Guess I will be looking for a different garage soon. It's funny, since every garage is making money on repairs, not on selling cars, you would expect them to have some service. You would expect them to be happy with every client they can get. But no, that's not true. I wonder, will we even get a decent garage system? Will there be an entrepeneur that sees this market as interesting?